I had mine replaced also. I had to pull it out. The wire has probably broken off. Or in my case the end cap with the LED light had come off of the end of the rail. I had to fish the wire out. It has probably fallen off or broke off and is down in the side wall. Wait till it starts to get dark out and turn the rail lights on and see if you can see the light back in the side wall. That is what I did to be able to fish it out with a wire. If the wire is broken off and down in the side wall get a kid with a long skinny arm to fish it out for you. Last edited by mjacobs on April 29th, 2014, 2:49 pm, edited 1 time in total.