I wouldn’t be happy with that but then again, the refund probably wouldn’t amount to much anyway. I’ve been with Boat/US since 96, never an issue. No deductible after so many years of no claims. Rates are competitive and all they insure is boats. The one claim I filed many years ago went super smooth and easy. Dealer/repair shop and BoatUS worked everything out, I didn’t have to do a thing. Check them out. Oh BTW, they answer the phone too. Rare to be put on hold, at least before this Covid-19 thing. I haven’t called in years.