I met Mark several years ago when he worked for David Fritts at David Fritts Outdoors. He was selling Ranger Boats at that time. From my dealings with him, he has been a very respectable and honest fellow. I do not think that youll have any problems at all dealing with Mark…..sales or service. The only thing about HRBD that I do not like is that the BassCats that Ive seen are stored outside in a fenced lot. Theyre covered with a boat cover, but theyre outside. One thing that is convienent about HRBD is that its right beside D&E Marine. D&E performs the maintenance on my Mercury 225 EFI, and locally, asking anyone that I know, if you posed a question about who youd have work on your motor should something go wrong, D&E, without question, is almost always recommended. I hope this helps.