Motorguide Tour Trolling Motor 8 Months Old And They Will Not Stand Behind It

[Bass Cat Boats]

blackpuma, We may not be able to help, though please contact Brochures@BassCat.com and give them both your boat and troller serial numbers. They will intervene. They also will need to know how to get in touch with Jones Trolling Motor. Though they may know how in house at BCB, but make sure they get the info. BCB Admin.

[mike dominick]

I switched from MG to a Fortrex last year and like it a lot, so you at least have an option. Mike

[Bassman250]

I understand the frustration, but you can not take the word of a dealer as gospel. My sugestion would be to contact motorguide directly (or at least a supercenter first) one of the best in the country is Motor Clinic in Bloomngton MN ask for Mark and tell him Denny sent you 952-881-0898, if you cant get help from BCB and explain it to him. Warranty covers shipping as well and Im pretty sure he will get you taken care of. I had that happen a few years ago and it was all covered under warranty so dont sweat it to bad. If you still get nowhere send me an email and Ill see what I can get done! I also may be able to come up with a spare you could run if it takes a long time. bigbass225@yahoo.com Denny

[NacCat]

I have had a couple of issues with my Tour Edition in the 9 years that I have had it and Motorguide has always stood behind it. I had Joe Smith from Motorguide replace a foot once at the owners invitational back in 2002, and when I had issues with a couple of years later I got Motorguide to replace the analog system with the digital board at their cost. The one thing I learned was that the repair centers had a much differnet attitude in dealing with me when I had a reference number from Motorguide. I would recomend that you call Motorguide and tell them what the issues are and see if you can get some resolution. I used Gulf Coast Trolling Motor in Houston, Texas.I would certianly take up BassCats offer and contact them and see where that takes you as well. I hope it works out for you.Mike Coffee

[jignpig]

That would probably be Jones Trolling Motor Service in Texarkana, TX. He is a moderator on the BBC boards and Cat owner. Ive only had one experience with him and it was good, he was helpful. That is judging by blackpumas recent posts regarding north Texas. Updated profile would help. There is a good service in Little Rock area as well but may be too far.Tough thing to have to go through, hope it turns out for the better.Last edited by jignpig on May 26th, 2010, 4:04 am, edited 1 time in total.96 Eyra/12 Mercury 175 Pro XS with 2015 single axle trailer2017 Victory Gunner

[BluePlate]

Give Gary Hubble a call at 501-835-2929.He is a licensed MG service manRon

[jignpig]

Hooks, Tx. I have a brother in Texarkana, he runs a bumblebee (malibu red/yellow Cougar FTD/250XS). I agree too, I would try to call Motorguide directly with the serial # and explain to them…worth a shot at least to bend their ear. BassCat may try to help intervene as stated. Keep us posted!96 Eyra/12 Mercury 175 Pro XS with 2015 single axle trailer2017 Victory Gunner

[cajun catter]

theyll be happy to solve your problem !

[Blackpuma]

well dont know if basscat called mr jones at jones trolling motor or not but he told me that motorguide would not under any condition pay for the repairs to my trolling motor and it would be $ 825 dollars to repair i am done with motorguide guess i have to try and find me a fortrex and cant believe motorguide will not back their product

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