Obtaining Build Sheets

I have just taken delivery of a new Eyra and there were a few items missing that were on my order build sheet prepared by the dealer. After getting the boat home and after further inspection would like to see who dropped the ball and why items such as network cables for depth finders not installed but was rolled up and stored in a boat compartment. Can't find the transducer supposedly to be glassed in the bilge. Missing Hamby keel protector and a few other items that just not acceptable on this new Eyra that we waited 8 months to receive and still haven't fished from. Have brought these items to the dealers attention and we have a planned trip to the Bass Cat Plant with a meeting with Dallas to get these items taken care of on 3/4/19 if the road conditions due to snow doesn't postpone the trip.

This topic has 4 replies, 2 voices, and was last updated 6 years, 2 months ago by Bass Cat Boats.

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March 2, 2019 at 1:47 pm #550652

Bass Cat Boats
Keymaster

If the cables were provided we do not install those except on promotional sponsored pros. If they were ordered and graphs were not installed at the factory, we do not install the cables. Those would be dealership installs. The Transducer is most likely there in the sump area. We’ve not ever seen one missed in decades as they have been a standard item for decades.

These should be quite able to be installed by your dealership and not require a trip to the factory. No matter who missed the order of the cable and drawing, it’s not that difficult and the dealership should have prepped the boat for delivery.

At this point it’s about the consumer.

BCB

March 2, 2019 at 9:01 pm #550664

harold_kistner
Participant

The main reason for a plant visit is for the install of the Hamby keel guard which should of been installed. Someone missed either getting it on the order or it was missed when the boat was built. Also on the pad at the back corner gel coat has a couple of chips knocked off showing the fiber under it. Not good for water intrusion into the hull. I understand (by the dealer) that at the factory this boat was pulled out of the production line due to damage to the console and set aside and not worked on due to a Christmas and inventory shut down and was not pulled back into the line to be finished until it was discovered setting aside not being worked on. Then a hurry up completion job to get it finished and out the door, its been almost 8 months since we ordered this boat till we picked it up on the 2/21/2019 at the dealer. We’ve looked in the sump area for the transducer haven’t discovered it or the blue plug on the cable end under the console. As far as the nmea 2000 network cable installation it no big deal, I’ll pay someone to install the depth finders, shouldn’t have to because we have already paid once with the order. We ordered it along with 2 Ti5’s just to get the wiring in the boat and assumed it would be installed even though we didn’t want the depth finders installed because the dealer told us there would be no wiring unless we order depth finders. We have might near new HDS9 gen3 and HDS12 Carbon already and a new in the box point one to install. We were told that we’d have to buy the trolling motor to get the wiring for it installed. So bought the X5 MotorGuide trolling motor to get the wiring so again assumed that with buying the trolling motor there would be mounting holes in the mounting pad on the boat for its location. My son told the dealer not to have it installed because we’d just take it off and install a next to new MotorGuide Xi5 that we already have which would mount in the same holes in the boat. So I think with some missed communications from the dealer to us and from the dealer to the factory on what we thought we were getting in the way of what would be done and not installed even though we were buying the equipment from you all. So now I have a new trolling motor, two graphs which I’ll not use and probably sell to recoup some of the funds and do without a boat for a undetermined amount of time for the Hamby installation and the gel coat damage to the hull repair. To top it off we haven’t got to use the boat yet it was recommended not to because of the gel coat damage. The order was placed 8/02/2018 with the dealer and it is now 3/02/2019. So 8 months and counting and I’m not a happy camper so far.

At this point it’s about the dealer and factory with customer service

March 7, 2019 at 12:43 am #583234

harold_kistner
Participant

Got an update from my visit with my boat at Bass Cat on 3/04/2019 with Dallas. We discussed the items I listed in my post on3/02/2019 on the missing items and damage on the Eyra. I’ll have to thank Dallas and Stewart at Bass Cat for the great customer support in getting all items corrected and installed in a very period of time. I picked up my boat today which all items was completed on 3/05/2019 and ready to pickup. I expected at least a week but they exceeded my expectations on the completion of the items on the list.. One day turnaround is exceptional customer service from Bass Cat. That reinforces what I have read about Bass Cat’s customer service in a personal experience of that service first hand. Thanks to Dallas and Stewart for their attention in getting things done..

At this point Great Customer Support Proud Bass Cat Owner..

March 7, 2019 at 1:26 am #583235

Bass Cat Boats
Keymaster

Thank you and we will convey the memo.
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