….And Ive said this before—BCB and Rick Pierce wrote the book on what customer service is really all about. In my business career, Ive been involved in a lot of Total Quality Management training, process teams, and the like. Lots of books have been written on the subject, but NO company in America brings it to life and lives it like BCB. This is not extraordinary for BCB—they do it all the time. If CEOs of American companies would take the time to visit a little boat builder just outside of Mt. Home, AR, can you imagine what our economy and our national work ethic would look like???? I cant tell you how many times over the years, in a business situation, Ive stopped to ask myself—“How would Rick Pierce handle this”?? The answer to that question always led me to a good solution. Thanks BCB–you make us proud. Mike Whitten
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