Home › Forums › Bass Cat Boats › Whats the deal with Boat Covers › Reply To: Whats the deal with Boat Covers
I’m really glad to see this post. I was just about to start my own post regarding the long delay in my boat cover. I put my Puma STS order in last September of 2021. I received my boat June 7th 2022. I was told the cover would follow about 6 weeks at the most. The last update in August was November. This is 100% unacceptable. But what has me furious was my call to the factory. Sure, I expected the typical excuses of the pandamic, labor shortages, material sourcing. Blah, blah, blah. But I was told by the BXB parts representative they would refund my money and I can go elsewhere. Yep that’s right. I cannot express how angry I was and I let them know it. If I would have known I was going to have this delay I surely would have sourced a boat cover myself in February of 2021.
Lately I simply get no response from my Emails. In an email a few days ago expressed my frustration and why I need my cover ASAP. BCB response? Crickets. I’ve really tried to be patient, professional, and understanding. I hesitated posting what I’m about to say. This is not my last vass boat. My next boat will NOT be a Bass Cat. The boat has been fantastic with only minor issues. However, this type of delay and how it has been handled has me very frustrated. It’s enough for me to go elsewhere.
© 2024 Bass Cat Boats