Jim, It will have to be handled as they are by the Yamaha dealer. It sounds like they are following protocal and procedure. As for Pops, you are right as they are Yamaha and can not assist you here. Yamaha may come back and say that you did not check tension on the propeller and it may have been loose. This is a good argument as the thrust washer rests inside of a confined area and it could have split due to an impact. The confined area holds it into the propeller hub and that restricts the side play on that thrust washer. Since you have warranty through 2011, they will be favorable to your position. Pending that your gearcase and propeller or shaft have not got any damages. Just keep working with your Yamaha dealer and please tell them Thank You from us for handling this properly and taking care of a BCB Owner.BCB