Livescope Transducer Dead?

[cb2structural]

I turned on my scope on Saturday morning, and the attached photo is what came up.

I’m thinking my transducer is malfunctioning?  But I don’t know.

Anybody else seen this before?

[mebasscat]

Yes, that has been going on for some time. Not knowing how old it is and if you have updated but here is the fix.

!. Click on the live scope

2. Go to menu

3. Click on Sonar Setup

4. Click on installation

5. Click on Stabilization or AHRS

6. Change to Manual instead of Auto

7. Adjust the Pitch angle until the bottom is level again

NOTE:

What has happened is the software in the transducer went bad. Same thing happened to me. Garmin has been replacing the transducers with this problem free of charge.  Give them a call and tell them what it’s doing. They have great customer service. One other note is if you haven’t updated the unit, they will require you to update before they will help you. Hope this helps

[apdriver]

If it’s still under warranty, they’ll replace for free. Out of warranty they’ll replace it for 50% off retail. Two year warranty. You’ll have to call their customer service and they’ll open a claim file. They’ll require photos of:

1. Transducer installation

2. Screen as the problem is happening.

3. Serial number which is on a tag where the cable hooks to GLS 10.

4. Update page on your unit showing latest update.

Ive just gone through this and new transducer fixed it. Unfortunately, I was out of warranty. They also ask if you tried to Calibrate it so try that while you’re on the water. It won’t calibrate as that’s a common symptom of bad transducer.

[Author]

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