If you are plugging in to the round 7 pin connector on the rear of your vehicle, check the center pin for voltage with the vehicle running & parking brake set and put the transmission in reverse. If no voltage is getting to the center pin more than likely you will have to add a relay to the fuse panel, this is found to be more of a problem on vehicles that were ordered by the dealer without the heavy tow packages, or the dealer did not install the relay in the vehicle when getting it ready for the sale, as some dealers nowadays just send the vehicle to the closest car wash to get them prepped instead of doing it in house and doing a full checkout like they use to do.